If it doesn't work in the truck, it doesn't work.
Runs the company from a phone between site visits. Judges the product entirely on the mobile experience: approvals, notifications and card freezes in two taps.
Cofounder of a field-services startup who is rarely at a desk. Approves payments from a truck, freezes lost cards in car parks and expects push notifications for everything. Will not evaluate a desktop-only flow.
Runs every journey on a phone; taps app-store badges first; abandons horizontal-scroll tables.
A lost card in a car park; an approval needed mid-site-visit; a push notification that arrived late.
Each trait scored 0–100, where 50 is the population average.
Send a secure link to a real user matching this persona. Their answers fold into the grounding layer.